General Terms and Conditions
The article was prepared with the help of https://vulkan-vegas.ca/.
Before you start using the Vulkan Vegas gambling platform, we recommend reading our terms and conditions, which establish the rules for using our website and how our clients interact with it.
Our website is operated by Brivio Limited, a company registered in the Republic of Cyprus (HE315596). All the services that you can find on our platform are licensed by Invicta Networks, the parent company of Brivio Limited. All the references to “Our”, “Us”, “Platform”, “Website”, “Company” in the Terms are related to Brivio Limited.
Changes to the Terms
We can amend, modify, and update these Terms and Conditions for a number of reasons, including any of the below mentioned:
- Customer service.
Our Website contains the current version of the Terms and Conditions. Players will be notified about all the changes that take place with regard to any changes, amendments, or modifications to these Terms. This notification will be done through the publication of a new version of the document on our official Website. Players should visit the page with the Terms and Conditions on a regular basis to be aware of the latest changes and modifications.
We reserve the right to modify or change system requirements or software without prior notice. If you can’t accept the changes to the Website, you shall cease using the Website and cancel your account. If you continue to use Our Platform, you agree with all the changes and modifications that were made.
The Website can be used by those who are 18+ only. Any use of the Platform by persons under 18 will be treated as breach of these Terms and lead to permanent close of the account. We reserve the right to request proof of age by verifying your identity at any particular moment of your interaction with Our Platform. If you disagree to provide Vulkan Vegas with requested data, We can cancel your account, and exclude you from further using Our services.
By accepting these Terms, you agree that you use the Website at your own risk and discretion when it comes to the legality of gambling in your particular jurisdiction. You also agree that the use of the Platform complies with all applicable laws and regulations that may apply in your country of residence.
Below you can find countries whose residents cannot open accounts or conduct any other activities on the Website: Afghanistan, American Samoa, Aruba, Australia, Bonaire, Cyprus, Curacao, Democratic People’s Republic of Korea (North Korea), Ethiopia, France, Switzerland, Great Britain, Guyana, Guam, Iraq, Iran, Italy, Israel, Malta, Netherlands, Laos, Samoa, Saudi Arabia, Russia, Saba, Serbia, Singapore, Spain, Statia, St. Maarten St. Eustatius, Syria, Sri Lanka, United Kingdom, Uganda, United States of America, Vanuatu, Trinidad and Tobago, Turkey, Yemen.
We reserve the right to make changes and amendments to this list from time to time. Those changes may be caused by legal changes in each particular country. We reserve the right to notify our players about such changes or make them without notifying our clients.
Players are responsible for all the taxes that may be applied by a particular country of residence. You should report winnings (if they are taxable) to the appropriate authorities. If online gambling is restricted in your location, you cannot use credit or debit cards to conduct any transactions. Minors cannot participate in any activities related to the Website.
Opening Your Account
To create an account to use any of the Website services, you are required to provide your email address, create a password and provide Us with any other information, including your name, date of birth, and phone number, that is required to complete the registration procedure.
Identity verification is not mandatory. However, the Company reserves the right to request proof of your identity as well as residence at any time during your interaction with the Website as a registered player. Therefore, all the information that you provide during the registration procedure is considered accurate and complete. If you provide inaccurate or incomplete information, We can close your account or limit/void your transactions.
Only one account per person is allowed. All the other accounts that you open on the Platform will be closed and all winnings from such duplicate accounts will be cancelled.
If you are a Politically Exposed Person, you should notify Us. Politically Exposed Persons are the following individuals:
- heads of State, heads of government, ministers and deputy or assistant ministers;
- members of parliament or of similar legislative bodies;
- members of the governing bodies of political parties;
- members of supreme courts, of constitutional courts or of other high-level judicial bodies, the decisions of which are not subject to further appeal, except in exceptional circumstances;
- members of courts of auditors or of the boards of central banks;
- ambassadors, chargés d’affaires and high-ranking officers in the armed forces;
- members of the administrative, management or supervisory bodies of State-owned enterprises;
- directors, deputy directors and members of the board or equivalent function of an international organisation.
If you are a Politically Exposed Person, you should undergo a special verification procedure. In particular, he or she will need to provide documents confirming the source of their income.
VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS
All Our clients admit and agree that:
- They are over the age of 18 or have reached any age that is required for gambling in any particular jurisdiction.
- They use their own means of payment for deposit and withdrawal transactions and provide complete and correct information about the payment methods they use.
- They are aware of all the risks involved and are fully responsible for all losses that may occur.
- They understand all the rules and procedures of online gambling, as well as the games and bets. They will not commit any act that may harm the Company’s reputation.
By accepting these Terms, you agree that We can conduct any verification that We think is appropriate in each particular case. You also agree that during the verification procedure, We may restrict you from withdrawing funds from your account.
If any part of the information that you provide to Us is untrue, we reserve the right to:
- Permanently close your Vulkan Vegas account.
- Void all transactions and return deposited funds to you.
- Void all bets.
- Cancel all withdrawals and winnings.
We can also require Source of Funds confirmation if you make large deposits. You should provide Us with all the necessary documents in this case.
Username, Password and Security
Players are responsible for keeping their account username and password safe from any person. If you have lost your username or password, you can launch a recovery procedure. You should admit all the losses that occurred on your account. Players must notify the Company immediately of any unauthorized activities within their accounts.
Deposits and Withdrawals to/from Your Account
In order to play games at Vulkan Vegas, as well as participate in other Website activities, you must top up your gambling account. By doing this, you agree that:
- All the money you use to top up your account on Our Platform comes from legal sources.
- The payments that you make to your gambling account are authorized, and you will not attempt to reverse them or claim this money in any other way. If these rules are broken by you, your account will be immediately closed.
- The money you use to deposit into your Casino account comes from you and only from you. We do not accept payments made by friends, relatives, partners, etc.
Players can use their own phone numbers to confirm transactions. This phone number should be indicated in their accounts.
In the case of any suspicious payments, including those made from stolen credit or debit cards, We can block your account and reverse any transactions made on it. We will also inform the relevant authorities about such cases. However, We are not liable for any unauthorized use of credit and debit cards, regardless of whether they were reported stolen or not.
As for duplicate accounts, We can set off their positive balances at any time. This is also relevant when it comes to any cheating, collusion, or fraudulent activities.
By accepting these Terms, you acknowledge that your Platform account is not your bank account. The money you hold in your Casino account is not guaranteed, sponsored or protected by any type of insurance. You can’t earn interest on money deposited to your Platform account.
Withdrawal of funds can be claimed under the following conditions:
- You have confirmed all your deposit transactions, and they were not charged back, or reversed.
- You have completed all the necessary verification procedures.
- Before you can cash-out funds, some points should be considered:
- You must have filled out all the required information prior to claiming withdrawal;
- Funds should be withdrawn using the same banking options that they were deposited to your account;
- You need to top up your account at least once;
- Players requesting withdrawal of $1,000 or more should complete the verification procedure;
- Withdrawals of money that were deposited via phone operators are delayed for 2-3 weeks for additional fraud verification;
- If the turnover amount is two times less than the deposit amount, Our Platform reserves the right to charge you a 20% commission for such a withdrawal.
All transactions that are under EUR 500 will be processed within 5 minutes and up to 12 hours. The time of money clearance may depend on a particular banking option you choose.
For players with KYC completed, transactions from EUR 500 to EUR 5,000 will be processed from 5 minutes to 48 hours, but not exceeding 5 business days. You should keep in mind that the money clearance period may take more time.
For players with KYC completed, withdrawal transactions from EUR 5,000 to EUR 30,000 will be processed from 5 minutes to 96 hours, but not exceeding 30 working days since the moment of the request. You should bear in mind that money clearance may take more time.
If the total amount of your withdrawal is 20 times higher than the total sum of your top-ups, you can withdraw no more than EUR 5,000 within a 30 day period. Other withdrawal conditions at Vulkan Vegas will be negotiated individually with each client.
Terms and Conditions for 1-Сlick Payments
By accepting these Terms, you agree to pay for all services or additional services that you have ordered via the Platform, as well as any taxes, charges, or commissions that may arise during your gambling activities.
After clicking the “Pay” button, you confirm that the transaction is irrevocably deemed to be processed and executed. Therefore, you will not be eligible to reverse the transaction or claim the transferred money in any way. By conducting such transactions, you accept that the money transfers do not violate any applicable law of your country of residence.
If you use the Website, you are responsible for following and not violating the legislation of your country of residence. Payment service provider is not responsible for data processing failures that may occur during your interaction with it. When you use your credit or debit card to pay for any services that you can find on Our Website, you accept all additional fees that may apply for such transactions. If you do not agree with these Terms and Conditions or cannot meet them for any reason, We ask you to avoid making any payments and contact Our support service.
Placing a Bet or Gaming
Before you confirm the bet or withdraw money, you should make sure that you are aware of all the details of the transaction. To access the history of transactions, you can click the “Cashier” button on Our Platform.
We reserve the right to cancel all the transactions that you have requested at any time. No transaction should be considered accepted until you have notification that it has been confirmed by Us. If there is no such confirmation, you should contact our support service. Placing bets is possible only with credits that you have on your balance (including bonus credits on your bonus account).
Collusion, Cheating, Fraud and Criminal Activity
These Terms are considered breached if you conduct one of the following activities:
- Share any information related to your gambling activities with third parties.
- Use any unfair practices or bugs or any other type of error that may result in losses that our Platform will suffer after you benefit from such bugs and errors.
- Use of a credit or debit card that was cloned or stolen from its owner to deposit funds.
- Take part in any fraudulent activities, including money laundering, while interacting with our Platform.
- Collude or have the intention of colluding both directly and indirectly with any other player during the gambling session.
We reserve the right to undertake reasonable steps to prevent collusion cases or attempts to collude. Our Platform is not liable for any losses or other damage that may occur during collusion or any illegal activity.
Players who suspect a person is colluding or undertaking any other illegal activity on Our Website should immediately notify us by sending an email.
If We have any suspicion that you are using any collusion schemes or conducting any fraudulent activities, including money laundering or other activities that may violate these Terms, We reserve the right to cancel your account immediately. If your account is blocked for the above mentioned activities or any other activities that violate these Terms, We are not under any obligation to refund any funds to your account.
We are entitled to inform relevant authorities, including governmental bodies, banks, electronic payment systems, and others, about any unlawful or fraudulent activities. We will cooperate with the relevant authorities in any investigation they undertake in the case of any fraudulent or unlawful activities.
We reserve the right to discontinue providing services to players who are believed to participate in or be connected to any fraudulent or prohibited activities, including but not limited to any prohibited gambling practices like Wonging, Opposite Betting, Card Counting, and others.
Other Prohibited Activities
Vulkan Vegas prevents its customers from using any abusive or aggressive language or expressing any threats, harassment, or other aggressive behavior towards the Platform’s administration or other players.
You are not allowed to use any software that may cause damage to the Website or its stable functioning, like using viruses, logic bombs, or spam. You should not interfere or use any software that can change the information on the Website.
You are not allowed to replicate or reproduce the website in any form without obtaining our permission. The Platform should be used for your personal entertainment only.
You are restricted from gaining access to the Website dashboard or servers where the Website is currently stored. You must not attack the website using any software or any other methods that may lead to functionality failures. If you breach this provision, We will notify the relevant authorities about this behavior and cooperate with them by disclosing your identity. In the event of such an attack, We will also cease your account immediately.
We are not liable for any damage or loss that may occur when you use the Website or download any application or content from it. You are not allowed to sell your personal account or transfer your rights to any third-party. You shall not lose games or chips to transfer them to any other person. You are not allowed to lose a game or a round in order to transfer chips or money to other players.
We do not allow masking of IP or location to gain access to our website. We reserve the right to close your account if we discover such behavior. If you have created an account using any VPN or proxy technology, we reserve the right to close such an account.
Duration and Termination
You have the right to lock or temporarily close your account by requesting this to Our support team.
The account will not be considered blocked until you receive a confirmation from Our team. Therefore, unless this happens, you remain responsible for any activities that you conduct on your account, including the time between the moment you have sent such a request and the moment we have confirmed that the account is locked or temporarily blocked.
We also reserve the right to charge any fees or commissions before the closure of your account. After the cancellation of your account, you have no right to claim any refunds or credits to be transferred to you. You agree that after the closure of your account, you will have no further access to it.
Upon cancellation of your account, neither you nor the Company have any obligations that accrued before the closure of the account. We reserve the right to close your account immediately and without prior notification in the following cases:
- We decide to stop providing you with any services.
- Your account is connected in any way with other accounts that were terminated.
- Your account is connected to any other accounts that were blocked, regardless of the reason for their termination. We reserve the right to deduct any amount owed by you to us after such cancellation.
- You participated in various manipulation or collusion schemes.
- You used any software that was designed to gain an advantage over Our Platform.
- You are gaining access to the Website from any jurisdiction where online casino games are illegal.
- You publish any offensive, racist, harmful, or obscene material during your interaction with the Website.
Alteration of the Website
Vulkan Vegas may, in its discretion, add any changes or amendments to any material or other piece of content that is published on the Website.
If any errors or failures in software or hardware that We use to operate the Website occur, We will take immediate steps to fix them. However, We are not liable for any failures that may occur during your interaction with the Website if they are caused by the software or hardware that you use to interact with the Website. We are not liable for any errors that may arise from your Internet connection.
If you have noticed any controversial results from any round, you should contact the administration within 10 days since this error appeared. You need to indicate an accurate time of the failure. If you fail to do this, We reserve the right to refuse to consider this particular case.
Errors or Omissions
Errors may occur when you place bets or transfer funds to top up your account. Such errors may be caused by data input failures or by computer malfunctions.
We reserve the right to cancel or limit any bet. If your winnings were awarded by human or computer error, we reserve the right to cancel such winnings. If such failures occur, you agree to immediately notify the Company about the situation and refund any winnings that may have been paid to you as a result of such failure.
Neither We nor our partners or software providers are liable for any losses that may occur because of any error or hardware/software failure. The Company, affiliates, partners, and other connected parties are not liable for any losses that may occur because of any interception or misuse of information that was transferred via the Internet.
Exclusion of Our Liability
By using Our Website and its services, you agree that you choose whether to use the services of the Website on your discretion and accept all risks that may arise.
We do not make any promises or guarantees except for those that the Website will be provided with reasonable skill and care. The Website is not liable for any loss or damage, including loss of data, earnings, business, or opportunities that are connected to your use of the links on the Website. We are not responsible for the information or other types of content that you may find on any other websites that are linked to from Our Platform.
Breach of the Terms
Players will cover all costs and expenses that are connected to the violation of these Terms by them.
By accepting these Terms, you should hold the Company, its white label partners, as well as respective employees, from and against all claims, demands, liabilities, damages, losses, and any expenses or other charges that may occur because of:
- Any breach or violation of these Terms and Conditions by you.
- Any violation of law or the rights of third party companies or persons.
- Any use of your account by a third party person with or without your authorization.
If you make a serious violation of these Terms, we reserve the right, but are not obliged to:
- Notify you about such a violation and require you to discontinue breaking these Terms.
- Temporarily or permanently block your account and prevent you from further placing bets on the Website.
- Close your account with or without prior notification.
- Deduct any payouts, bonuses, or winnings that were received as a result of such a violation.
We also can disable your username and password if you breach any provision of these Terms.
Intellectual Property Rights
All the content on Our Platform is subject to intellectual property rights. The materials that can be downloaded from the Website can be used for personal purposes only. You can use those materials for non-commercial use only.
You are not allowed to use or copy any names, trademarks, logos, or other materials. You agree that you are fully responsible for any costs and expenses caused by prohibited activities. You shall notify Us immediately of any case of commission of such intellectual property rights breaching.
Your Personal Information
The Company does not disclose the information to anyone except the employees and third parties that need it in order to provide you with services. All the copies of communication with Us as well as all the information that We receive from you will be properly stored.
Complaints and Notices
Players who want to make a complaint should contact Our support service first according to reasonable practices. In the case of disputes, you accept that the records made on our services are the final authority in defining the outcome of each complaint.
By accepting these Terms you agree that the outcome of random number generator-based games is determined by the random number generator function. In the event of any difference between the balance on your screen and the balance of your account on the Company’s server, you admit that the balance on the Company’s server is deemed to be the balance of your account.
These Terms and Conditions are written in English. Any interpretation of the document should be based on the original text. The English version prevails.
Transfer of Rights and Obligations
These Terms can be transferred to any person provided that, after such assignment, the terms will be no less advantageous to you.
Events outside Our Control
We are not liable for any event that may result in the failure of the Website or any of the services provided by the Website caused by events that are not in our control. These events may include, but are not limited to, acts of God, war, civil commotion, DDoS attacks, etc.
We reserve the right to suspend providing any services to you during the period of Force Majeur until the Force Majeur event ends or We find an appropriate solution to provide reliable services under such circumstances.
If we fail to exercise any of the rights or services that are described in these Terms, this should not constitute a waiver of any subsequent default. No waiver by Us shall be effective unless We state it by any mean of communication.
If any of the provisions of these Terms are defined to be unlawful or invalid, the other parts of these Terms remain valid. The unlawful or invalid part shall be amended with a valid provision that reflects our original intent.
These Terms are created and governed in accordance with the laws of Curacao. Any disputes should be settled within the jurisdiction of Curacao.
The Website may contain links to third-party websites that are not under Our control. All hyperlinks to third-party websites are provided for informational purposes only. Players must admit that they use those links at their own risk.
Personal Limits and Self-Exclusion
You can set your own limits on account activities according to the Responsible Gambling policies. Once the account is deactivated, you will no longer be able to log in or conduct any other activity with your account.
Protection of Minors
By accepting these Terms you agree that you are not under 18 years old. If we have any doubt about your age, we reserve the right to ask you to prove your identity by means of verification. We cooperate with parents in order to prevent their children from playing on Our Platform. The following websites contain more information about these matters: CyberPatrol, GamBlock®, Solid Oak Software, Net Nanny.